Returns & Exchanges

We want you to be completely enchanted by your Elizabeth Scarlett purchase, but if for any reason you are not satisfied, we offer a 30-day window for returns and exchanges. Please ensure all items are in their original, unused condition with all tags and packaging intact.

1

Register Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Parcel

Carefully pack your items in their original packaging, ensuring the delicate embroidery is protected, and include your completed return slip inside.

3

Ship It Back

Affix the provided prepaid shipping label to the outside of your package and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing